Terms & Conditions

  1. Cost Variation
    1. Quotations are based on the current costs of production and subject to amendment by the Printer on or at any time after acceptance to meet any rise or fall in such prices.
    2. Quotations may be accepted by the Customer in writing or verbally and will be confirmed in writing by the Printer.
    3. Quotations will be supplied within 24 hours or by the date and time specified by the Customer.
    4. Any quotation is valid for a period of 28 days from its date, provided that the Printer has not previously withdrawn it.
    5. The Printer’s costing data will only be disclosed to the Customer with the specific authorisation of a Director of the Printer.
  2. VAT
    1. The Printer shall be entitled to charge the amount of any Value Added Tax payable whether or not included on the quotation or invoice.
  3. Preliminary Work
    1. All work carried out, whether experimentally or otherwise, at Customer’s request shall be charged.
  4. Copy
    1. A charge may be made to cover additional work involved where digital copy, magnetic or otherwise supplied by the Customer or his agent is not clear or machine readable.
  5. Proofs
    1. Proofs of all work may be submitted for Customer’s approval and the Printer shall incur no liability for any errors not corrected by the Customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the Printer’s judgement, changes therefrom made by the Customer shall be charged extra.
  6. Copyright
    1. The Customer shall be solely responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, literatures, maps etc. The Customer will indemnify the Printer and his agents from any claim arising thereof.
  7. Delivery and Payment
    1. Delivery of work shall be accepted when tendered and thereupon, or if earlier on notification that the work has been completed, payment shall become due and is payable within 30 days unless otherwise agreed in writing.
    2. Unless otherwise specified the price is for delivery of the work to the Customer’s address as set out in the estimate. A charge may be made to cover any extra costs involved for delivery to a different address.
    3. Should expedited delivery be agreed an extra charge may be charged to cover any overtime or any other additional costs involved.
    4. Should work be suspended at the request of or delayed through any default of the Customer for a period of 30 calendar days the Printer shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.
  8. Completion Dates
    1. All delivery dates/times given are approximate, unless a guaranteed delivery date has been agreed in writing and the appropriate guarantee payment received. Although every effort will be made to meet such approximate dates, due to the nature of the process the Printer cannot accept any liability or consequential loss claims arising from such a completion date not being met other than to the extent of the refund of any premium charges which may have been paid.
    2. During processing, the Printer will contact the Customer on receipt of artwork, when proofs are prepared, when the product is ready for despatch and at other times as are mutually agreed between the Printer and the Customer. Any problems affecting delivery will be communicated promptly to the Customer.
  9. Variation in Quantity
    1. Every endeavour will be made to deliver the correct quantity ordered, but quotations are conditional upon a margin of 5 per cent (in colour work 10 per cent) being allowed for overs or shortages the same to be charged or deducted.
  10. Ownership and Risk
    1. The risk in all goods delivered in connection with the work shall pass to the Customer on delivery.
    2. Goods supplied by the Printer remain the Printer’s property until the Customer has paid for them and discharged all other debts owing to the Printer.
    3. If the Customer becomes insolvent (as set out in clause 16) and the goods have not been paid for in full the Printer may take the goods back and, if necessary, enter the Customer’s premises to do so, or to inspect the goods.
    4. If the Customer shall sell the goods before they have been paid for in full he shall hold the proceeds of sale on trust for the Printer in a separate account until any sum owing to the Printer has been discharged from such proceeds.
  11. Claims
    1. Claims rising from damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the Printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of notification of dispatch of the goods). All other claims must be made in writing to the Printer within 10 days of delivery.
  12. Liability
    1. The Printer shall not be liable for indirect or consequential loss or third party claims occasioned by errors in carrying out the work or by delay in completing the work or for any loss to the Customer arising from delay in transit, whether as a result of the Printer’s negligence or otherwise.
    2. Insofar as is permitted by law where work is defective for any reason, including negligence, the Printer’s liability (if any) shall be limited to rectifying such defect. Where the Printer performs its obligations to rectify defective work under this condition the Customer shall not be entitled to any further claim in respect of the work done nor shall the Customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or canceling further deliveries.
    3. Nothing in these conditions shall exclude the Printer’s liability for death or personal injury as a result of its negligence.
  13. Standing matter
    1. Customer’s artwork, discs, film, illustrations, transparencies, plates and any other materials may be stored at the Printer’s premises at the Customer’s risk. Where there is no written agreement to the contrary the Printer may dispose of the Customer’s materials after the order is executed. Customer’s materials as detailed above may be stored at the Printer’s premises only after written agreement and in such cases rent may be charged by the Printer.
  14. Customer’s Property and Property Supplied
    1. Customer’s property and all property supplied to the Printer by or on behalf of the Customer will be held at the Customer’s risk and Customer’s should insure accordingly.
    2. Where materials are supplied or specified by the Customer, the Printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
    3. The Printer may reject any paper or other materials supplied or specified by the Customer which appear to him to be unsuitable.
    4. Additional cost incurred if materials are found to be unsuitable during production may be charged or if the said defective materials cause an unreasonable delay to the Printer.
    5. Where the Customer supplies materials adequate quantities shall be supplied to cover normal spoilage.
    6. The Printer undertakes to comply with the requirements of the Data Protection Act 1998 to protect the confidentiality of any data supplied by the Customer that is not intended for publication under the contract.
  15. Insolvency
    1. If the Customer ceases to pay debts in the ordinary course of business or cannot pay their debts as they become due or being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or being a person which has an act of bankruptcy petition issued against him, the Printer without prejudice to other remedies shall:
      1. have the right not to proceed further with the contract or any other work for the Customer and be entitled to charge for work already carried out, whether completed or not and materials purchased for the Customer, such charge to be an immediate debt due to him; and
      2. in respect of all unpaid debts due from the Customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled to the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.
  16. Accounts
    1. The Printer will at their discretion determine whether a trade account will be opened after obtaining relevant references and bank opinions supplied by the Customer. Accounts are normally only available to council and government bodies and PLC companies and such work only undertaken on the provision of a duly signed purchase order. Such invoices are issued strictly on a net monthly account, the Printer reserves the right to charge interest on overdue accounts and or to close accounts at any time, in such events all monies, whilst due or not becoming immediately payable.
  17. General Lien
    1. Without prejudice to other remedies, in respect of all unpaid debts due from the Customer the Printer shall have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property as agent for the Customer in such manner and at such price as he thinks fit and to apply the proceeds towards such debts, and shall when accounting to the Customer for any balance remaining be discharged from all liability in respect of such goods or property.
  18. Illegal Matter

    1. The Printer shall not be required to print any matter which in its sole and final opinion is or may be of an illegal or libelous or inappropriate nature or an infringement of the proprietary or other rights of any third party, such conditions being extended to material of an extreme or political nature.
    2. The Printer reserves the right to refuse to print any matter which in his opinion may be prejudicial or detrimental to the good of the Printer and or its agents.
    3. The Customer hereby warrants to the printer and their assignee’s, licensees, printers and distributors that the matter to be printed is in no way a violation or infringement of any existing copyright or license, or duty of confidentiality, or duty to respect privacy, or any other right of any person or party whatsoever, that it contains nothing libelous, that all statements contained therein purporting to be facts are true and that any receipt, formula or instruction contained therein will not, if followed accurately, cause any injury, illness or damage to the user.
    4. The Customer further warrants that the matter to be printed contains no obscene or improper or blasphemous material nor is in breach of Official Secrets Acts nor is in any other way unlawful.

    5. The Printer shall be indemnified by the Customer in respect of any actions, suits, proceedings, claims, demands and costs (including any legal costs or expenses properly incurred and any compensation, costs and disbursements paid by the Printer on the advice of their legal advisers to compromise or settle any claim) occasioned to the Printer in consequence of any claim alleging that the Printer has printed anything which may be a breach of this warranty.
  19. Suitability of Products
    1. The Printer accepts no responsibility for the suitability of any printed product. In cases where such printing may be used for clothing labels, food packaging etc it is the Customer’s sole responsibility to ensure the suitability prior to printing.
  20. Periodical publications
    1. A contract for the printing of a periodical publication may not be terminated by either party unless written notice is given as follows:
      1. One month notice in the case of periodicals produced weekly
      2. Two months notice in the case of periodicals produced fortnightly
      3. Three months notice in the case of periodicals produced monthly
      4. Six months notice in the case of periodicals produced quarterly

      Nevertheless the Printer may terminate any such contract forthwith should any sum due thereunder remain unpaid.

  21. Right to Cancel
    1. The Printer reserves the right to cancel ANY order at ANY time without reason where such orders are cancelled any monies due will be refunded EXCLUDING any costs incurred as a result of work done on the instructions of the Customer or their agents.
    2. Where the Customer cancels any order he is liable for any costs incurred to date including the cost of any materials purchased in contemplation of the Customer’s order in addition to any artwork / setup or printing costs incurred.
  22. Complaints
    1. Details of any complaint must be received by the Account Handler (details of whom will be provided to the Customer in the quotation paperwork) in writing. The Account Handler will endeavour to reply to the Customer within 5 days of receipt of the complaint in an effort to resolve the matter.
    2. If the matter cannot be resolved between the parties, the parties will attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure.
  23. Force Majeure
    1. The Printer shall be under no liability if he shall be unable to carry out any provisions of the contract for any reason beyond his reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the Customer; failure of power supply; lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute; or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the Customer may by written notice to the Printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
  24. Variation
    1. No variation of this agreement or these conditions shall be valid unless it is in writing and signed by or on behalf of each of the parties.
  25. Status of Pre-contractual Statements
    1. Each of the parties acknowledges and agrees that, in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these terms and conditions or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement.
  26. Law
    1. These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England
  27. Application of Conditions
    1. These conditions shall:
      1. apply to and be incorporated into any contract between the parties; and
      2. prevail over any inconsistent terms or conditions contained, or referred to, in the Customer’s purchase order, confirmation of order, acceptance of a quotation or specification, or implied by law, trade custom, practice or course of dealing.